Delivery Policy
Elgold Delivery Policy
Thank you for shopping with Elgold, We strive to make your shopping experience seamless and enjoyable. Below are all the details about our delivery process, timelines, and policies.
Delivery Options
We offer the following delivery options to suit your needs:
Standard Delivery
- Cost: £3–£5 (depending on location): Delivery Time: 3–5 business days.
- Free Standard Delivery: Available on orders over £50.
Express Delivery
- Cost: £7–£10: Delivery Time: 1–2 business days.
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Delivery Areas
We currently deliver to all addresses within the United Kingdom. If you’re located outside the UK, please contact us at support@elgold.co.uk for assistance.
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Processing Time:
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
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Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package through our delivery partner’s website.
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Delivery Issues
If you encounter any issues with your delivery, please contact us at support@elgold.co.uk within 7 days of receiving your order. We’ll do our best to resolve the issue promptly.
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Lost Packages
If your package is lost in transit, we’ll either resend your order or issue a full refund.
Damaged Packages: If your items arrive damaged, please send us photos of the packaging and product. We’ll replace the item or issue a refund.
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Free Gifts
For orders over *£70, we include a gift as a token of our appreciation. The gift is carefully selected to complement your purchase and is non-refundable.
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Changes to Your Delivery Address
If you need to change your delivery address after placing an order, please contact us immediately at support@elgold.co.uk. We’ll do our best to update your details before your order is dispatched.
Undeliverable Orders
If your order is returned to us as undeliverable (e.g., due to an incorrect address), we’ll contact you to arrange a redelivery. Additional delivery fees may apply.
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Contact Us
If you have any questions about our delivery policy, feel free to reach out to us at:
Email: support@elgold.co.uk
Phone: [Insert Phone Number]
Address: [Insert Business Address]